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Alterna CX received an investment of 250,000 thousand USD from Teknoloji Yatırım A.Ş. to be used in its growth activities in the USA within the scope of Explore Investment Program. In addition to the current investment amount of Alterna CX from Teknoloji Yatırım, there is also a co-investment option to be used in the following steps.
*** This release is originally published in Turkish.
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İSTANBUL (TR) - Alterna CX, which is among the 30 leading companies in the world in the field of Voice of the Customer applications, became the first Turkish company with its artificial intelligence-based solutions to be in the Gartner Magic Quadrant report. The company received an investment of USD 250,000 from Teknoloji Yatırım A.Ş. to be used in its growth activities in the USA within the scope of Explore Investment Program. In addition to the current investment amount for Alterna CX from Teknoloji Yatırım, there is also a co-investment option to be used in the following steps.
The Explore Investment Program, run by Teknoloji Yatırım, aims to accelerate the entry and growth stages of technology companies in international markets. In the current period, the target of the program are SaaS companies that aim to enter the US market or to expand their existing footprint in this market. The "Pre-Explore Acceleration" process, which is the preparatory phase of the program, is carried out together with ERA, one of the most important acceleration programs in the USA. Companies that have successfully completed the Pre-Explore phase and whose investment evaluation process has been positive are invested with 250 thousand USD to use in their US market entry activities.
Using natural language processing, experience analytics and machine learning, Alterna CX designs the customer and employee experience in line with the needs of the technology age.It enables companies to establish a cycle of continuous improvement by collecting customer feedback data in real time, measuring the experience offered, analyzing with machine learning models, and enables them to establish a continuous improvement cycle by taking action. Gürol Kurt, one of the founding partners of Alterna CX, which has customers in 6 different countries in Europe and Asia, as well as in Turkey with customers such as Akbank, İş Bankası, Koçtaş, Aksigorta, Teknosa, BNP Paribas Cardif and TEB, He stated that they are proud and happy to represent Turkey in the international arena and that their goal is to continue their investments in this field and to become one of the top 10 companies in the world in their fields.